Overview
Skills
Job Details
Job Title: Senior Salesforce Business Analyst
Location: Everett, MA (Hybrid Onsite 1 day/week)
Duration: 12 Months (Expected Renewal)
Position Summary:
A public sector organization is seeking a Senior Business Analyst to support multiple high-priority Salesforce implementation projects. The ideal candidate is a proactive, independent thinker with a strong understanding of end-to-end business processes and systems, particularly in a Salesforce environment. This role will involve working closely with cross-functional stakeholders and development teams to gather and translate business requirements into technical specifications and ensure successful project delivery.
Key Responsibilities:
Lead business analysis activities, including gathering, analyzing, and documenting business and system requirements.
Partner with project managers, developers, and vendor teams to define scope, objectives, and deliverables.
Facilitate and lead requirement workshops, JAD sessions, and stakeholder interviews.
Translate business needs into user stories, process flows, and functional specifications.
Ensure traceability of requirements throughout the software development lifecycle.
Create documentation such as BRDs, SRDs, workflows, RAID logs, project plans, and training/user guides.
Support testing activities by reviewing test plans, validating test cases, and assisting with defect resolution.
Evaluate current processes and identify opportunities for improvement through automation or system enhancements.
Assist with risk/issue management and mitigation planning.
Occasionally support or step into a project management capacity as needed.
Qualifications:
Minimum 5 years of experience as a Business Analyst in IT or enterprise project environments.
Proven experience with Salesforce projects, ideally including CI/CD integration.
Strong documentation skills across all project phases.
Experience working with large, cross-functional stakeholder groups.
Solid understanding of process improvement and business process automation.
Skilled in creating UML diagrams (use case, activity, BPMN) and wireframes/mockups.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook).
Familiarity with Agile methodologies and tools like JIRA.
Ability to communicate clearly and effectively with technical and non-technical stakeholders.
Ability to analyze risks, issues, and propose mitigation strategies.
Strong organizational and problem-solving skills.
Able to work both independently and collaboratively in a hybrid work setting.
Preferred Qualifications:
Bachelor's degree in Computer Science, Information Systems, or a related field.
Business Analyst or Salesforce certifications are highly desirable.
Experience in functional analysis, reporting, and data tools is a plus.
Prior experience in public sector or regulatory environments is an advantage.